FAQ

Frequently Asked Questions (FAQ)

General Information

What is Dhat’s de Fleurs?

Dhat’s de Fleurs is a premium floral boutique dedicated to creating exquisite, handcrafted floral arrangements. We pride ourselves on blending elegance with artistry, providing stunning bouquets and floral designs for every occasion, from intimate gestures to grand celebrations.

Do you offer same-day delivery?

Yes! We offer same-day delivery across the UAE. To qualify for same-day delivery, please ensure your order is placed before 6:00 PM.

How do I know my order will look like the photos?

We are committed to quality and transparency. Every arrangement is handcrafted fresh by our expert florists. We also offer video approval on orders, giving you peace of mind that your arrangement is perfect before it is delivered.

 Orders & Payments

What payment methods do you accept?

We offer a secure shopping experience and accept a variety of payment methods, including Apple Pay, Tabby, Visa, and Mastercard.

Can I include a personal message with my flowers?

Absolutely. You can add a personalized note during the checkout process to make your gift even more special.

What happens if I need to change or cancel my order?

Please refer to our [Refund & Return Policy] or contact our customer support team directly as soon as possible. We strive to accommodate changes whenever possible, provided the arrangement has not yet been prepared or dispatched.

 Care & Maintenance

How do I make my flowers last longer?
To keep your flowers fresh for as long as possible, we recommend:

 * Keeping them away from direct sunlight, heaters, and air conditioning vents.
 * Trimming the stems at an angle every few days.
 * Replacing the water in the vase regularly to keep it clean and free of bacteria.

Do you offer non-floral gifts?

Yes, in addition to our signature fresh flower arrangements, we offer a selection of curated add-ons and event-styling options. Please browse our Full Collection to see our latest offerings, including balloons and premium gifting items.

Need further assistance? Our team is always happy to help! You can reach out to us through the contact details provided on our website.