Refund policy

Refund & Return Policy

At Dhat's de Fleurs, every floral arrangement is handcrafted with care using fresh, high-quality flowers. Because our products are perishable and made to order, we maintain the following Refund & Return Policy to ensure fairness for both our customers and our business.

By placing an order with Dhat's de Fleurs, you agree to the terms outlined below.

1. Fresh Flower Products

Flowers are natural, perishable products and therefore cannot generally be returned once they have been delivered.

Due to the nature of fresh flowers, we do not accept returns or exchanges for:

- Change of mind
- Personal colour or flower preferences
- Minor natural variations in size, shape, or bloom stage
- Flowers that naturally age after delivery

Each arrangement is individually handcrafted, and slight variations from website photographs are normal.

2. Refund Eligibility

A refund, replacement, or store credit may be considered if:

- The wrong product was delivered.
- Your order arrived significantly damaged during delivery.
- The flowers were not fresh upon arrival.
- Your order was not delivered due to an error on our part.

To help us assess your request, please contact us within 24 hours of delivery and provide clear photographs of the arrangement together with your order number.

All claims are reviewed individually, and any resolution is at the sole discretion of Dhat's de Fleurs.

3. Order Cancellations

Orders may be cancelled before floral preparation has begun.

If your order has already been prepared, arranged, or dispatched for delivery, cancellation may no longer be possible.

Custom floral designs, wedding flowers, and event bookings may be subject to separate cancellation terms outlined in your booking agreement.

4. Delivery Issues

Customers are responsible for providing accurate delivery information, including:

- Recipient's name
- Complete delivery address
- Contact number
- Access instructions

Dhat's de Fleurs is not responsible for failed deliveries resulting from incorrect or incomplete information supplied by the customer.

If re-delivery is requested, an additional delivery charge may apply.

5. Recipient Unavailability

If the recipient is unavailable at the delivery location, we may:

- Leave the flowers with reception, concierge, or security where appropriate.
- Contact the sender or recipient for further instructions.
- Arrange another delivery attempt if possible.

Refunds will not be issued where delivery has been completed according to the delivery instructions provided.

6. Event & Custom Floral Orders

Deposits paid for weddings, corporate events, or bespoke floral installations may be non-refundable once planning, purchasing, or production has commenced.

Refunds for event services will be assessed in accordance with the individual booking agreement.

7. Refund Process

Where a refund is approved:

- Refunds will be processed using the original payment method whenever possible.
- Processing times may vary depending on your bank or payment provider.
- Delivery charges are generally non-refundable once delivery has been attempted or completed, unless the issue resulted from our error.

8. Contact Us

If you experience any issues with your order or wish to request a refund, please contact us as soon as possible.

Dhat's de Fleurs

Email: dhatsdefleurs@gmail.com

WhatsApp: +971 55 398 5948