Privacy policy

Privacy Policy

At Dhat's de Fleurs, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, place an order, or use any of our floral services.

By using our website or purchasing from Dhat's de Fleurs, you consent to the practices described in this Privacy Policy.

1. Information We Collect

To provide our products and services efficiently, we may collect the following information:

Personal Information

- Full name
- Email address
- Mobile or telephone number
- Delivery and billing address
- Company name (where applicable)

Order Information

- Products purchased
- Recipient details
- Delivery preferences and special instructions
- Gift messages
- Event booking information for weddings, corporate functions, and special occasions

Technical Information

When you visit our website, we may automatically collect certain technical information, including:

- IP address
- Browser type and version
- Device information
- Operating system
- Website activity and browsing behaviour
- Cookies and similar tracking technologies

2. How We Use Your Information

Your information is used solely to operate and improve our business. This may include:

- Processing and confirming orders
- Arranging deliveries throughout the UAE
- Providing customer service and order support
- Managing wedding, corporate, and event bookings
- Sending order confirmations and delivery updates
- Improving our website, products, and customer experience
- Detecting fraud and maintaining website security
- Complying with legal and regulatory obligations

With your permission, we may also send promotional offers, seasonal collections, and marketing updates. You may unsubscribe from these communications at any time.

3. Payment Security

Your payment security is important to us.

Dhat's de Fleurs does not store complete debit or credit card information on our servers.

All online payments are processed securely through trusted third-party payment providers that use industry-standard encryption and security protocols.

4. Disclosure of Information

We respect your privacy and never sell, trade, or rent your personal information.

Your information may be shared only when necessary with trusted service providers such as:

- Delivery partners
- Secure payment processors
- Website hosting and technical support providers
- Business partners assisting with order fulfilment

These providers are permitted to use your information only for the services they perform on our behalf.

We may also disclose information where required by applicable laws or lawful government requests.

5. Protecting Your Information

We maintain reasonable administrative, technical, and organisational safeguards to protect your personal information against:

- Unauthorised access
- Loss or theft
- Misuse
- Alteration
- Accidental disclosure

Although we take appropriate precautions, no internet-based service can guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to:

- Improve website performance
- Remember your preferences
- Analyse visitor behaviour
- Enhance your shopping experience

You may disable cookies through your browser settings, although doing so may affect certain website features.

7. Your Privacy Rights

Subject to applicable UAE laws, you may request to:

- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal data where legally permitted
- Withdraw your consent to receive marketing communications
- Request clarification regarding how your information is processed

To exercise any of these rights, please contact us using the details provided below.

8. Third-Party Websites

Our website may include links to external websites or social media platforms for your convenience.

Dhat's de Fleurs is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their respective privacy policies before providing personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, legal requirements, or website functionality.

Any updates will be published on this page, and the revised version will become effective immediately upon posting.